Terms and conditions

Credit card payments in favor of Adventure Tours Norway are collected by TREKKSOFT AG, Hauptstrasse 15, 3800 Matten, Switzerland ("TREKKSOFT"). TREKKSOFT will appear as ADVENTURE TOURS NORWAY on your credit card statement. The domain where you enter and process your payment is owned and operated by TREKKSOFT.

Please send an e-mail to finance@trekksoft.com for all inquiries regarding your credit card payments and chargebacks.

These general terms and conditions apply between Adventure Tours AS and a party who enters into an agreement with Adventure Tours AS in accordance with the booking confirmation (the guest). The agreement may apply to accommodation, travel, the purchase of other products or services or a combination of these.

Who is responsible: 
Adventure Tours AS, Org.nr. 999 056 342MVA. Adventure Tours AS is responsible for all transactions which take place through the website. Our partner PayEx is responsible for credit card numbers and codes being securely processed in accordance with the requirements according to the prevailing Norwegian law.

Our sub-suppliers
We are responsible for our sub-suppliers being paid for what you have ordered through us. Our sub-suppliers are each responsible for their own parts of the program, including comprehensive insurance, permits, equipment, staffing etc., and for their compliance with prevailing laws and regulations that apply to the supplier.

The agreement etc.
As the seller, Adventure Tours AS is responsible for the guest’s entitlements under the agreement. Responsibility for the assignments to be performed by others than Adventure Tours AS rests with the suppliers or sub-suppliers themselves.

Groups etc.

Please contact Adventure Tours AS if the online tour schedule does not fit with your (the guests) schedule and we will do our best to meet the given wishes. Adventure Tours AS can customize group travels – please contact post@adventuretours.no for more information.

Adventure Tours AS is not liable for promises that a third party has made directly to the guest without Adventure Tours AS’s knowledge, and which Adventure Tours AS is unaware of or could not reasonably have been aware of. If such agreements are made between a third party and a purchaser, they should be in writing. All customer data shall be stored in accordance with Norwegian law and no personal data shall be sold on to a third party.

Binding reservation:
A reservation is binding as soon as a booking has been assigned to the guest and payment is made. It is the guest’s responsibility to verify that the arrival and departure dates and all other crucial booking data are correct.

Payment: 
The guest shall pay 100% of the package/tour cost when booking via www.adventuretours.no. The guest shall have the booking number available on arrival.

Payment fees:
For payments from abroad, the guest shall pay the transaction costs in their own country and in Norway. Adventure Tours AS shall receive the agreed price stated in the confirmation in NOK. The guest is liable for any fees incurred by the transaction.

Cancellation of reservations:

The guest has right to cancel the booked package/tour with Adventure Tours AS. Adventure Tours AS only accepts cancellations made by the guest. Adventure Tours AS sends the confirmation of the cancellation/amendment in writing.

Cancellation 7 days before gives a 100% refund of the package/tour cost, or no invoice.
Cancellation 6-3 days before gives a 50% refund of the package/tour cost.
Cancellation 2-0 days before gives no refund.

Own rules for cancellation of reservations applies for agents, travel operators, incomingoperators and others on behalf of Adventure Tours.

Regarding cancellation insurance:

We recommend all our customers to ensure they have good insurance cover before travelling, in the event of illness, loss or damage to luggage, accidents, liability and similar.

The guest’s obligations: 

The guest is obliged to follow the rules, instructions and regulations applying to the tour, accommodation, etc. The guest is fully liable for any damage caused to the surroundings. Adventure Tours AS or the supplier of the product are entitled to terminate the agreement with immediate effect if the guest or anyone in the guest’s company behaves distracting and/or causes damage to the fellow travelers, accommodation or surrounding area. Guests are advised that Adventure Tours AS’s suppliers may have their own rules and obligations, and the customer is responsible for being familiar with these.

What if something goes wrong?
Any faults must be notified immediately to the current supplier to allow the matter to be solved there and then.

Force Majeure/Disclaimer
Adventure Tours AS shall not be liable for unsatisfactory weather conditions or other factors outside the company’s control. Adventure Tours AS is fully entitled to cancel the booking if any of these faults should occur.

NB! Remember to meet up approx. 15 minutes prior tour departure.